Shipping policy

SHIPPING POLICY

Effective Date: August 11, 2026

Thank you for shopping with Conscience Designs. This Shipping Policy explains where we currently ship, how orders are processed, how shipping charges are calculated, and what customers should do if a delivery issue arises.

This policy applies to purchases made directly through consciencedesigns.com. Orders placed through Amazon, TikTok Shop, or another third-party marketplace, retailer, reseller, or platform are subject to the shipping procedures and policies of the place where the order was purchased.

Customers should review the order details, shipping address, shipping charges, estimated processing and delivery information, and applicable policies before submitting an order.

SHIPPING DESTINATIONS

Conscience Designs currently ships only to addresses within the United States. The shipping destinations and delivery services available for a particular address will be displayed at checkout. We do not currently offer international shipping.

ORDER PROCESSING

Please allow five to seven business days for order processing before shipment. Under normal circumstances, many orders ship the same day or next business day. However, same-day or next-day shipment is not guaranteed. The five-to-seven-business-day processing period allows time for order verification, product preparation, packaging, and carrier pickup.

Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the next business day. Processing time is separate from the carrier’s estimated transit and delivery time.

SHIPPING CHARGES

Customers are responsible for shipping charges unless a specific promotion states otherwise.

Available shipping methods and charges are calculated and displayed at checkout based on factors that may include the delivery address, package weight, package dimensions, and selected shipping service.

Shipping charges must be reviewed and accepted before an order is completed.

ESTIMATED DELIVERY TIMES

Any delivery estimate shown at checkout begins after the order has been processed and transferred to the shipping carrier.

Delivery dates are estimates and are not guaranteed. Actual delivery time may be affected by carrier operations, weather, holidays, service disruptions, emergencies, address issues, or other circumstances outside the reasonable control of Conscience Designs.

Selecting an expedited delivery service affects carrier transit time only. It does not eliminate the order-processing period unless Conscience Designs expressly states otherwise in writing.

ORDER CONFIRMATION AND TRACKING

Customers will receive an order-confirmation email after placing an order. Customers agree that order confirmations, shipping confirmations, tracking updates, delay notices, cancellation notices, refund notices, and other transaction-related communications may be sent electronically to the email address or contact information provided at checkout.

When tracking information becomes available, a shipping-confirmation email will be sent to the email address provided during checkout. Tracking information may take time to update after a shipping label is created or after the package is transferred to the carrier.

A shipping-label notification does not necessarily mean the carrier has physically received or scanned the package.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an address correction is needed, contact info@consciencedesigns.com as soon as possible. We will attempt to make the requested correction, but changes are not guaranteed after an order has entered processing, been packed, generated a shipping label, or shipped.

Conscience Designs is not responsible for delays or delivery failures caused by an incomplete or incorrect address provided by the customer.

If a package is returned because of an incomplete or incorrect address, refused delivery, or another issue not caused by Conscience Designs, the customer may be responsible for additional shipping charges before the order is sent again. Any eligible refund will be handled according to our Refund and Return Policy.

SHIPPING DELAYS

If Conscience Designs determines that an order cannot be shipped within the stated processing period, we will notify the customer using the contact information provided with the order.

The customer may agree to the delay or cancel the unshipped order for a refund. If the order cannot be shipped and the customer does not agree to the delay, Conscience Designs will cancel the order and issue the required refund.

CARRIER DELAYS

After an order is transferred to the shipping carrier, tracking and delivery may be affected by circumstances outside the reasonable control of Conscience Designs.

We will provide available shipping and tracking information and, when appropriate, assist the customer with initiating or supporting a carrier inquiry. Assistance with a carrier inquiry does not guarantee a particular carrier decision or resolution.

PACKAGES MARKED DELIVERED

If tracking shows that a package was delivered but it cannot be located, the customer should:

• Confirm the shipping address entered with the order

• Check around the delivery location

• Ask household members, neighbors, building staff, or mailroom personnel whether they accepted the package

• Contact the shipping carrier for additional delivery information

The customer should also notify Conscience Designs at info@consciencedesigns.com so the available order and tracking information can be reviewed.

LOST PACKAGES

If tracking does not update for an extended period or a package appears to be lost in transit, contact info@consciencedesigns.com with the order number.

Conscience Designs may contact the carrier, request additional information, or initiate a carrier claim when appropriate. We will review the available tracking information and documentation and resolve the matter in accordance with applicable law. A carrier inquiry or claim may assist our review but does not limit any non-waivable rights the customer may have.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

If an order arrives damaged, defective, or incorrect, contact Conscience Designs within seven days after delivery and follow the procedures stated in our Refund and Return Policy.

Keep the product, shipping box, packaging materials, and shipping label while the matter is reviewed.

MULTIPLE SHIPMENTS

An order containing multiple products may be shipped in more than one package. If an order is divided into multiple shipments, separate tracking information may be provided.

ORDER CANCELLATIONS

Orders are often shipped quickly. Cancellation requests must be submitted as soon as possible to info@consciencedesigns.com.

We will attempt to honor the request, but cancellation is not guaranteed once an order has entered processing, been packed, generated a shipping label, or shipped. Additional cancellation and refund terms are provided in our Refund and Return Policy.

CONTACT US

For questions about shipping or delivery, contact:

Conscience Designs, LLC

Email: info@consciencedesigns.com

Phone: (305) 239-0575