Refund policy

REFUND AND RETURN POLICY

Effective Date: August 11, 2026

At Conscience Designs, we want customers to feel confident when purchasing our products. Because skincare and personal care products are applied to the body and require careful handling for health, safety, and hygiene reasons, we limit returns to products that meet the conditions below.

This policy applies to purchases made directly through consciencedesigns.com and shipped to customers in the United States. Nothing in this policy limits any non-waivable rights a customer may have under applicable law.

ELIGIBLE RETURNS

We accept returns of unopened, unused products requested within 30 days after delivery. To qualify for a return, the product must:

• Remain unopened, unused, and in its original condition, with any safety seal, shrink wrap, protective film, or tamper-evident packaging intact where applicable

• Be returned in its original packaging

• Include proof of purchase

• Have been purchased directly from consciencedesigns.com

Products purchased from Amazon, TikTok Shop, or any other third-party marketplace, retailer, reseller, or platform must be returned through the place of purchase and are subject to that seller’s return procedures.

To request a return, email info@consciencedesigns.com with your order number, the product name, and the reason for the request. Please wait for return instructions before sending a product back. Unauthorized returns may be refused or returned to the sender.

NONRETURNABLE PRODUCTS

We cannot accept returns of:

• Opened, unsealed, tested, swatched, applied, or used skincare or personal care products

• Products returned more than 30 days after delivery

• Products returned without their original packaging

• Gift cards

• Products identified as final sale

• Individual products removed from a kit, collection, bundle, or promotional set

• The Discovery Collection and any other sample or trial-size collection once shipped

The Discovery Collection and other sample or trial-size collections are final sale and nonreturnable once shipped because the individual containers are not sealed for resale.

This restriction applies regardless of whether the individual containers have been opened or used.

This restriction does not apply when Conscience Designs confirms that the order arrived damaged, defective, or incorrect.

Except for the Discovery Collection and other sample or trial-size collections, a kit, collection, bundle, or set must be unopened, unused, complete, and returned together to qualify for a return.

DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

If your order arrives damaged, defective, or incorrect, contact us within seven days after delivery at info@consciencedesigns.com.

Include:

• Your order number

• A description of the issue

• Clear photographs of the product, shipping box, packaging, and shipping label

Please retain the product and all packaging while we review the matter. Depending on the circumstances and product availability, we may provide a replacement or refund.

Conscience Designs will cover reasonable return shipping costs when a return is required because we sent an incorrect product or confirmed that the product arrived damaged or defective.

RETURN SHIPPING

Customers are responsible for return shipping costs when returning an eligible unopened product for reasons unrelated to an error by Conscience Designs.

Original shipping charges are nonrefundable unless the return resulted from an incorrect, damaged, or defective shipment confirmed by Conscience Designs.

We recommend using a trackable shipping service. Conscience Designs is not responsible for returned packages that are lost, misdirected, or damaged before reaching us.

REFUNDS

Returned products will be inspected after receipt. If the return is approved, the eligible refund will be issued to the original payment method within seven to ten business days after approval.

The time required for the refund to appear in your account may vary depending on your bank, credit card issuer, or payment provider.

We reserve the right to deny a refund when a returned product does not satisfy this policy, including when it has been opened, unsealed, used, altered, damaged after delivery, is missing parts or packaging, is returned incomplete, or is returned outside the approved return instructions.

EXCHANGES

We do not offer direct exchanges for preference-based returns. Customers may return an eligible unopened product under this policy and place a new order for the preferred item.

When an order arrives damaged, defective, or incorrect, we may offer a replacement as part of resolving the issue.

ORDER CANCELLATIONS

Orders are often shipped the same day or next business day under normal circumstances. A cancellation request must be submitted as soon as possible to info@consciencedesigns.com.

We will attempt to honor the request, but cancellation is not guaranteed once an order has entered processing, been packed, generated a shipping label, or shipped. After shipment, the customer must follow the applicable return requirements.

If Conscience Designs cancels an order before shipment, a refund will be issued promptly to the original payment method. If the original payment method cannot accept the refund, we will follow the payment provider’s required refund procedure.

CONTACT US

For questions about a return or refund, contact:

Conscience Designs, LLC

Email: info@consciencedesigns.com

Phone: (305) 239-0575